Terms & Conditions
"GHA" refers to Global Hotel Alliance.
“GHA Member Brands” refers to the following brands: Alila Hotels & Resorts, Anantara Hotels, Resorts & Spas, Art Series Hotels, AVANI Hotels & Resorts, Doyle Collection, First Hotels, GLO Hotels, Grace Hotels, Individual Collection, Kempinski Hotels, The Leela Palaces, Hotels and Resorts, Lungarno Collection, Marco Polo Hotels, Meritage Collection, Mokara Hotels & Spas, Omni Hotels & Resorts, Pan Pacific Hotels & Resorts, Pan Pacific Hotels, PARKROYAL Hotels & Resorts, QT Hotels and Resorts, Rixos Hotels, Rydges Hotels and Resorts, Shaza Hotels, Tangram Hotels, Thon Hotels, Tivoli Hotels & Resorts and Ultratravel Collection. The list of GHA Member Brands is subject to change without notice from time to time, in GHA’s sole discretion.
“Member Brand Hotels” refers to the hotels operated under the GHA Member Brands. The list of Member Brand Hotels is subject to change without notice from time to time, in GHA’s sole discretion.
General terms and conditions
All rates quoted are subject to availability and alteration. All special offers quoted are limited and subject to availability and may be subject to a minimum night stay.
While every effort has been made to ensure the accuracy of all information, Global Hotel Alliance (GHA.com) and GHA Member Brands do not accept liability for any errors or omissions and reserves the right to change information and descriptions of listed hotels and products.
Please note that different terms, conditions and cancellation policies in relation to all online bookings via Global Hotel Alliance (GHA.com) may apply depending on the hotel and room or rate type selected. Please read carefully the room rate details that are provided before you make your online booking. You are advised to check through the rate details before making your online reservation. Please note that service charges (if applicable) may differ depending on hotel and region.
Once your booking is made, you will receive an on screen confirmation reference number. It is recommended you keep a note of this number. You will also receive an e-mail including this reference number and your reservation details.
In the event that you have to cancel your reservation, you will need the aforementioned confirmation reference number as well as the guest's last name used to make the reservation.
Reservations are subject to prevailing VAT rates applicable during the provision of the service. Therefore, if the prevailing VAT rate changes the costs of the services provided during the stay will be subject to the greater or lesser VAT rate as applicable.
Global Hotel Alliance (GHA.com) and GHA Member Brands reserve the right to cancel contracts based upon incorrect information being displayed in relation to price or service.
Your credit card details are taken at the time of booking for guarantee purposes only. By securing your online reservation with a credit card, your room is guaranteed until the particular time specified during your reservation process, after which the room is released and may be resold. All reservations made on GHA.com can be guaranteed by a major credit card (Visa, Mastercard, American Express, Diners). In the case of a no show, your credit card may be charged a penalty fee.
Cancellations must be received by GHA.com and GHA Member Brands within the cancellation period indicated on the reservation confirmation. If cancellation is not received by the required date, the GHA Member Hotel may charge a late cancellation fee.
Promotions and offers
Please note that all promotional offers are subject to specific terms, conditions and restrictions listed on the specific webpage. All special offers are subject to availability.
GHA.com is intended to assist the consumer in determining the availability and booking of a hotel reservation. Apart from printing information in connection with your travel, you are not entitled to reproduce, replicate, sell, resell or otherwise exploit the websites listed above unless we provide you with prior written permission to do so.
Eligibility of use
Use of the GHA.com websites is restricted to people over the age of 18 who can enter into binding contracts.
You are responsible for maintaining the confidentiality of your own password and account for all activities that occur under your account.
Links to third party websites
Links that feature on GHA.com are links to other sites that we believe may be of interest to you. By providing these links we are not endorsing or recommending such sites or the services or material provided by them. We therefore accept no responsibility for the materials, services or other situations at or related to or from any other website.
This contract is governed by the laws of Switzerland.