Support & F.A.Q.
Frequently Asked Questions
A Local Experience provides you, as a member, with an opportunity to discover the world outside of your hotel. It provides a local twist to a favourite attraction at your destination or gives you access to an activity you wouldn't normally be able to do. By using our local contacts we provide unique experiences to enrich your stay and bring the discovery element back into travel. Local Experiences are authentic, unique and original and layer onto your itinerary to create a memorable stay.
Local Experience Awards can be earned as follows:
PLATINUM LEVEL LOCAL EXPERIENCE AWARDS are earned*...
- upon attaining Platinum Level membership (after staying 10 nights in GHA hotels within a year)
- when staying at another GHA brand for the first time (as a Platinum Level Member)
- Upon renewing your Platinum Level membership status by spending more than 10 nights at GHA hotels annually
BLACK LEVEL LOCAL EXPERIENCE AWARDS are earned*...
- upon attaining Black Level membership (after spending 30 nights at GHA hotels within a year)
- when staying at another GHA brand for the first time (as a Black Level Member)
- upon renewing your Black Level membership status by spending over 30 nights at GHA hotels annually
Membership renewals are issued in February following a full Membership year.
More detailed information about ways to earn a Local Experience Award can be found here.
* Restrictions may apply. See DISCOVERY T&Cs
You can redeem a Local Experience Award after logging in to your DISCOVERY Member account. From here, you can browse through our selection of Local Experiences, filtering by award level, Local Experience category, GHA Hotel Brand or Destination. Once you have found a Local Experience that you are interested in, the ‘Redeem’ button will appear near it (provided you have a Local Experience Award to redeem on your account).
Upon clicking ‘Redeem’, you will be asked to select the award you’d like to redeem (if applicable). You should then enter the date when you wish to participate in the Local Experience and enter the confirmation number for your reservation at the participating hotel.
After confirming your selections, you will be presented with a confirmation screen detailing the summary information and a confirmation email will automatically be sent to your previously provided email address. Please present a print-out of the confirmation email to the hotel upon check-in.
If you do not see the ‘Redeem’ button beside a Local Experience, it may be because you are not logged in. If you are logged in using your DISCOVERY Membership information and do not see the ‘Redeem’ button, it may be a case where you have not yet earned a sufficient Local Experience Award needed to redeem the Local Experience that you chose (i.e. a Platinum Local Experience Award cannot be used toward a Black Local Experience).
Validity periods for Local Experience Awards differ according to their tier level. Platinum Awards are valid for 12 months and Black Awards are valid for 15 months.
Yes, a valid stay is required for the time period when you wish to participate in your Local Experience.
This is at the discretion of the hotel. Some Local Experiences require time in advance for preparation as well as several weeks notice (i.e. select concerts and ticketed events). Please check the individual terms and conditions for each Local Experience.
You can cancel a previously booked Local Experience by logging in to your Member account and selecting the ‘View My Account’ menu. Here you’ll see a list of Available, Reserved and Past Awards. In the ‘Reserved Awards’ section, click on the ‘Cancel’ button beside the Award you wish to cancel. Upon confirming this choice, you’ll receive a cancellation email and you’ll see that this Award is now listed within the ‘Available’ section of your account.
Local Experiences are specially designed activities which are put together by the hotels and are not generally available to the public. Local Experiences are to give you the privileges of avoiding some of the unmanageable arrangements or places where you normally cannot get to. The Local Experiences may be a value added benefit the hotel add to a e.g. select concerts and ticketed events.