Support & F.A.Q.

The GHA Discovery programme is envisioned to be a guest recognition programme like no other. Innovative and distinctive in its benefits, GHA Discovery will reflect the diverse cultures of the alliance and of its individual member brands. It rewards members staying at a GHA property with hotel benefits and Local Experiences to make each stay more comfortable and memorable.

Simply complete the online enrolment form. Membership is free.

As a GHA Discovery member, you can earn night credits toward your membership level and Local Experiences at all hotels of the following hotel brands:

• Anantara Hotels, Resorts and Spas
• The Doyle Collection
• First Hotels
• Individual Collection
• Kempinski Hotels
• The Leela Palaces, Hotels and Resorts
• Lungarno Collection
• Omni Hotels and Resorts
• Marco Polo Hotels
• Mokara Hotels & Spas
• Pan Pacific Hotels and Resorts
• PARKROYAL Hotels & Resorts
• Shaza Hotels
• Tangram Hotels
• Tivoli Hotels and Resorts

A complete list of the Member benefits for each of the levels can be found here and a summary can be seen below:

* subject to availability
** except black-out dates

Local Brand benefits are available to Black Level members when staying at a GHA member hotel and the types of benefit vary between brands, hence in essence it will not be the same in another brand.

If you enrol as a Gold member through gha.com or most GHA brands, you will not receive a Gold membership Card in the mail. You are welcome to print a card through your online account, though your membership number is all that is needed for recognition on your next trip.

If you have enrolled through Leela, Pan Pacific or PARKROYAL hotels and stayed once at a qualifying rate, you will automatically receive a Gold membership card in the mail.

All members upgrading to Platinum or Black will receive a membership card in the mail approximately 4-5 weeks after they upgrade.

* After first qualified stay at Leela, Pan Pacific and PARKROYAL hotels
** As of 31st December 2012 Mirvac Hotels will no longer participate in the GHA Discovery Loyalty Programme

You can view your account, check your profile, and edit your preferences by logging in to your Member Area. 

Not all room nights are eligible for contributing towards your membership level or earning a Local Experience Award. For example, there are several rate types that do not qualify for membership benefits, such as:

• Tours Series Rates/Charters
• Airline employee, Airline Crew Rates
• Travel Agent employee rates
• Hotel employee and staff rates
• Friends and Family rates
• Complimentary stays including redeeming prize/gift vouchers

Furthermore, only the room nights spent at the hotels after you enrol into GHA Discovery are counted towards earning a Local Experience Award.

This means that your stay has been recorded, but not validated yet for eligibility. Generally this can take up to 3 days.

Information of eligible and ineligible room nights / stays are defined within the terms and conditions of the programme, but generally eligible room nights / stays will be accumulative towards your membership upgrade to the next level and the award of Local Experiences.

A Local Experience provides you, as a member, with an opportunity to discover the world outside of your hotel. It provides a local twist to a favourite attraction at your destination or gives you access to an activity you wouldn’t normally be able to do. By using our local contacts we provide unique experiences to enrich your stay and bring the discovery element back into travel. Local Experiences are authentic, unique and original and layer onto your itinerary to create a memorable stay.

 Local Experience Awards can be earned as follows:

• PLATINUM LEVEL LOCAL EXPERIENCE AWARDS are earned...
   - upon attaining Platinum Level membership (after staying 10 nights in GHA hotels within a year)
   - when staying at another GHA brand for the first time (as a Platinum Level Member)
   - Upon renewing your Platinum Level membership status by spending more than 10 nights at GHA hotels annually
• BLACK LEVEL LOCAL EXPERIENCE AWARDS are earned...
   - upon attaining Black Level membership (after spending 30 nights at GHA hotels within a year)
   - when staying at another GHA brand for the first time (as a Black Level Member)
   - upon renewing your Black Level membership status by spending over 30 nights at GHA hotels annually

More detailed information about ways to earn a Local Experience Award can be found here.

You can redeem a Local Experience Award after logging in to your GHA Discovery Member account. From here, you can browse through our selection of Local Experiences, filtering by award level, Local Experience category, GHA Hotel Brand or Destination. Once you have found a Local Experience that you are interested in, the ‘Redeem’ button will appear near it (provided you have a Local Experience Award to redeem on your account).

Upon clicking ‘Redeem’, you will be asked to select the award you’d like to redeem (if applicable). You should then enter the date when you wish to participate in the Local Experience and enter the confirmation number for your reservation at the participating hotel.

After confirming your selections, you will be presented with a confirmation screen detailing the summary information and a confirmation email will automatically be sent to your previously provided email address. Please present a print-out of the confirmation email to the hotel upon check-in.

If you do not see the ‘Redeem’ button beside a Local Experience, it may be because you are not logged in. If you are logged in using your GHA Discovery Membership information and do not see the ‘Redeem’ button, it may be a case where you have not yet earned a sufficient Local Experience Award needed to redeem the Local Experience that you chose (i.e. a Platinum Local Experience Award cannot be used toward a Black Local Experience).

Validity periods for Local Experience Awards differ according to their tier level. Platinum Awards are valid for 12 months and Black Awards are valid for 15 months.

Yes, a valid stay is required for the time period when you wish to participate in your Local Experience.

This is at the discretion of the hotel. Some Local Experiences require time in advance for preparation as well as several weeks notice (i.e. select concerts and ticketed events). Please check the individual terms and conditions for each Local Experience.

You can cancel a previously booked Local Experience by logging in to your Member account and selecting the ‘View My Account’ menu. Here you’ll see a list of Available, Reserved and Past Awards. In the ‘Reserved Awards’ section, click on the ‘Cancel’ button beside the Award you wish to cancel. Upon confirming this choice, you’ll receive a cancellation email and you’ll see that this Award is now listed within the ‘Available’ section of your account.

Local Experiences are specially designed activities which are put together by the hotels and are not generally available to the public. Local Experiences are to give you the privileges of avoiding some of the unmanageable arrangements or places where you normally cannot get to. The Local Experiences may be a value added benefit the hotel add to a e.g. select concerts and ticketed events.

No, First Member only offers the additional reward of points for stays at First Hotels, which can be redeemed for bonus nights at First Hotels. This is in addition to the hotel benefits of GHA Discovery. Should you have more questions please contact First Hotels.

As a First Member you are currently unable to participate in Local Experiences offered by any of the hotels within the First Hotel Brand. However, you still earn night credits toward your membership level and toward Local Experiences through your stay at a First Hotel, and you are able to redeem your Local Experience Awards at any of the other GHA properties. Should you have more questions please contact First Hotels.

No, Omni Select Guest only offers the additional reward of 1 free night per every 10 nights stayed with Omni Hotels & Resorts. This is in addition to the hotel benefits and Local Experience rewards of GHA Discovery. Should you have more questions please contact Omni Hotels.